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Privacy Policy

1. Introduction

This privacy notice explains how Robertshaw Counselling collects and uses your personal data when you visit this website or use my services.

 

I am committed to protecting your privacy and being transparent about how your information is handled in accordance with the UK GDPR and the Data Protection Act 2018.

 

2. Data Controller

I am the Data Controller for this practice. I am registered with the Information Commissioner’s Office (ICO) under registration number: ZB0348877

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3. The Type of Personal Information I Collect

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I currently collect and process the following information via this website:

  • Contact Details: Your name, email address, and phone number provided via the contact form.

  • Technical Data: IP address and cookies collected by the Wix platform (for website performance).

  • Initial Inquiry Info: Any brief details you choose to share regarding your reasons for seeking therapy.

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4. How I Get the Information and Why I Have It

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Most of the personal information I process is provided to me directly by you. I use this information to:

  • Respond to your inquiries.

  • Arrange initial consultations.

  • Provide counselling services to you.

Under the UK GDPR, the lawful bases I rely on for processing this information are:

  • Contract: To fulfill the agreement of providing therapy.

  • Legitimate Interests: For the administration of my practice.

  • Special Category Data: Because I process health-related data, I ensure this is done under the provision of health or social care.

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5. Confidentiality and Sharing

Your information is strictly confidential. I will not share your data with third parties for marketing purposes. I would only share information without your consent if:

  • I am required to do so by law or a court order.

  • I believe there is a serious risk of harm to yourself or others.

  • I am discussing my work with my professional supervisor (where your identity is protected).

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6. How I Store Your Information

I do not keep detailed clinical notes of our therapy sessions. I maintain only brief administrative logs which include session dates, times, and attendance. To further protect your privacy, these logs are pseudonymised using initials only.

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These records are kept In a locked filing cabinet  or on a password-protected, encrypted device.

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Wix hosts this website and stores contact form submissions on secure servers. I hold my administrative logs for 7 years following the end of our work together, as required by my professional insurance and ethical framework. After this time, all records are securely destroyed.

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7. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask for copies of your personal information.

  • Your right to rectification: You have the right to ask me to rectify info you think is inaccurate.

  • Your right to erasure: You have the right to ask me to erase your personal information in certain circumstances.

8. How to Complain

If you have any concerns about my use of your personal information, you can contact me directly. You can also complain to the ICO if you are unhappy with how I have used your data. ICO website: https://www.ico.org.uk

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